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Welcome to CARLISLE Shop (www.buykitchentools.com), your trusted source for professional-grade kitchen equipment. These Terms and Conditions govern your use of our website and services. By accessing our site or placing an order, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for professional chefs, foodservice businesses, and commercial kitchen operators. By using our site, you confirm you are at least 18 years old and have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of CARLISLE Shop or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use our website for any unlawful purpose or in any way that might harm, damage, or disparage CARLISLE Shop or our products.

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our professional kitchen equipment including ladles, food pans, bain maries, shelving systems, and other commercial foodservice products. However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Intended Use

Our products are designed for commercial foodservice environments. Users are responsible for ensuring products are used appropriately according to their professional specifications and local health regulations.

3. Ordering and Payment

3.1 Order Process

Orders placed through our website constitute an offer to purchase. We reserve the right to accept or decline orders at our discretion. Order acceptance occurs when we send an order confirmation email.

3.2 Pricing

All prices are in US Dollars and exclude applicable taxes, duties, and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You confirm that the payment method you use is yours or that you have authorization to use it.

User Responsibility: You are responsible for providing accurate payment information and ensuring sufficient funds are available for your purchase.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  2. Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

4.2 Delivery Areas

We ship globally except to certain Asian countries and remote regions. Delivery times are estimates and may vary based on destination and customs processing.

4.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

User Responsibility: You are responsible for providing an accurate delivery address. Additional fees may apply for address corrections or reshipments due to incorrect information provided.

5. Returns and Refunds

5.1 Return Policy

We stand behind our professional kitchen equipment. To qualify for a return or exchange:

  • Items must be unused and in original packaging
  • Items must be in resalable condition
  • Returns must be initiated within 15 days of receiving your order
  • Proof of purchase is required

5.2 Non-Returnable Items

Due to hygiene and safety considerations in commercial food service environments, these items cannot be returned or exchanged:

  • Adapter Plates and Grates (once installed)
  • Bain Maries with any signs of use
  • Bake and Roast Pans that show wear
  • Food Pans (Amber or Black) that have been used

5.3 Return Process

To initiate a return:

  1. Email our customer service at [email protected] within 15 days of receipt
  2. Include your order number, items for return, and reason
  3. Wait for return authorization and instructions
  4. Ship items securely in original packaging using a trackable method

5.4 Refunds

Refunds will be issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

6. Warranties and Liability

6.1 Product Warranty

Most commercial kitchen equipment comes with a manufacturer’s warranty against defects in materials and workmanship. Warranty terms vary by product and are specified in product documentation.

6.2 Limitation of Liability

CARLISLE Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use. Our total liability for any claim related to our products or services shall not exceed the purchase price of the relevant product.

User Responsibility: You are responsible for proper use, maintenance, and inspection of all professional kitchen equipment according to manufacturer guidelines and industry standards.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information about how we collect, use, and protect your personal data.

8. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Colorado, USA. Any disputes shall be resolved through good faith negotiations, or if necessary, in the courts of Denver, Colorado.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or our products, please contact:

CARLISLE Shop
1724 Sampson Street
Denver, US 80202
Email: [email protected]