Privacy Policy

Last Updated: [Insert Date]

At CARLISLE Shop (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information of our commercial kitchen professionals, restaurant owners, and culinary equipment purchasers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buykitchentools.com.

1. Information We Collect

We collect information that helps us provide efficient service to commercial kitchen operations:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our PCI-DSS compliant gateway), PayPal email (for PayPal transactions).
• Commercial Details: Business name, tax ID (for institutional purchases), purchase order information.
• Technical Data: IP address, browser type, device information, and usage data through cookies and similar technologies.
• Purchase History: Records of products ordered (e.g., ladles, bain maries, shelving systems) to improve your shopping experience.

2. How We Use Your Information

We use your data to support your commercial kitchen equipment needs:

• Process transactions for professional kitchen tools and supplies
• Provide customer support for commercial-grade equipment inquiries
• Improve our product offerings for food service professionals
• Send order confirmations and shipping notifications
• Prevent fraud and enhance payment security
• Analyze commercial purchasing trends among chefs and kitchen managers
• Comply with legal obligations related to commercial transactions

3. Data Sharing and Disclosure

We maintain the confidentiality of your commercial kitchen operations:

• Service Providers: We share data only with necessary parties like payment processors (for credit card/PayPal transactions), shipping carriers, and IT security providers.
• Legal Compliance: We may disclose information if required by law or to protect our rights.
• Business Transfers: In case of merger or acquisition, customer data may be transferred with appropriate protections.
• Never Sold: We do not sell your personal or commercial information to third parties.

4. Data Storage and Security

We protect your data with commercial-grade security measures:

• All payment transactions use 256-bit encryption
• PCI-DSS compliant processing with no card data stored on our servers
• Secure servers with firewall protection
• Regular security audits of our systems
• Data retention only as long as necessary for commercial purposes

5. Your Rights

As a valued commercial customer, you have rights regarding your data:

• Access: Request details of personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of personal data (subject to legal requirements)
• Objection: Opt-out of certain processing activities
• Portability: Request transfer of your data to another service
• Withdraw Consent: For processing based on consent

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use technologies essential for commercial e-commerce operations:

• Essential Cookies: For shopping cart functionality and secure checkout
• Performance Cookies: To analyze how commercial users navigate our site
• Functionality Cookies: To remember preferences for kitchen professionals
• Marketing Cookies: For relevant product recommendations (opt-out available)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve commercial customers globally (excluding certain Asian and remote regions), data may be transferred internationally with appropriate safeguards.

8. Changes to This Policy

We may update this policy to reflect changes in our commercial operations. Significant changes will be notified to account holders.