FAQ

We specialize in high-quality commercial kitchen essentials including:

• Precision ladles (1 oz to 8 oz sizes)
• Bain maries and steamers
• Durable food pans (Cambro, amber, and black options)
• Bake and roast pans
• Shelving systems and storage solutions
• Buffet and bussing supplies

Our products are designed for professional use in commercial kitchens, though many serious home cooks appreciate their quality as well.

Absolutely! All our products are selected with commercial kitchens in mind. They’re built to withstand heavy daily use in restaurant, catering, and institutional kitchen environments. Many of our items like Cambro food pans and Tabco shelving are industry standards in professional settings.

Yes, we accommodate bulk orders and offer free shipping on orders over $50. Our shelving systems, food pans, and ladles are particularly popular for bulk purchases. For very large orders, please contact us at [email protected] for potential additional savings.

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely.

No, you can check out as a guest. However, creating an account allows you to:

• Track your order history
• Save your shipping information for faster checkout
• Receive updates on special offers

For standard shipping via DHL or FedEx, you’ll receive a tracking number via email once your order ships. You can use this number on the carrier’s website for real-time updates. For EMS shipments (free shipping option), tracking may be more limited but you’ll still receive dispatch confirmation.

We offer two reliable shipping methods: All orders are processed within 1-2 business days from our Denver warehouse.

Yes, we ship worldwide with the exception of some Asian and remote regions. Our Colorado location gives us particular expertise in serving North American commercial kitchens, but our shipping solutions are optimized for reliable global delivery.

We take great care with packaging to ensure your professional kitchen tools arrive in perfect condition. Delicate items like amber food pans receive extra padding, while heavy-duty equipment like brazier and steamers are securely packed to prevent movement during transit.

First, check your tracking information if you chose standard shipping. For delayed EMS shipments or other concerns, please contact our customer service team at [email protected] with your order number. We’ll investigate and keep you updated.

We stand behind our products and want you to be completely satisfied. Our return policy includes:

• 15-day return window from receipt of goods
• Items must be in original, unused condition
• Original packaging should be retained

To initiate a return, please email [email protected] with your order number and reason for return. Our team will guide you through the simple process.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Our Denver-based team is happy to help! You can reach us at:

• Email: [email protected]
• Physical address: 1724 Sampson Street, Denver, US 80202

We typically respond to emails within one business day.

Absolutely! Our team has extensive knowledge of commercial kitchen operations. Tell us about your specific needs (type of establishment, volume, space constraints, etc.) and we’ll suggest the most suitable products from our range. This service is particularly helpful when setting up new kitchens or upgrading existing ones.